@article{MAKHILLIJSC201712521432,
    title = {Online Dispute Resolution Redress Systems in Consumer Matters},
    journal = {International Journal of Soft Computing},
    volume = {12},
    number = {5},
    pages = {337-342},
    year = {2017},
    issn = {1816-9503},
    doi = {ijscomp.2017.337.342},
    url = {https://makhillpublications.co/view-article.php?issn=1816-9503&doi=ijscomp.2017.337.342},
    author = {Nazura Abdul,Sakina Shaik Ahmad,Rahmah and},
    keywords = {Arbitration,disputes,potential,developments,clarifications,impact},
    abstract = {Despite the rapid developments in the field of Online Dispute Resolutions (ODR), some major issues
remain to be resolved especially in regard to the types of procedure that would best address consumer disputes.
Main and critical issues such as what does online arbitration mean? What is the profile of users making use of
ODR? And what mechanisms are used to address business and consumer disputes? This study discusses some
clarifications that may impact the choice of procedure of ODR: mediation and arbitration as well as different
types of ODR. It then raises issues related to the UNCITRAL ODR WG discussions on a redress system for
cross-border consumer disputes and questions whether types of disputes and potential mechanisms are not
confused with one another. Finally, the European Union’s Regulation on ODR for consumer disputes may be
the way forward.}
    }