Zaid  Alabaddi, Haitham  Alali, Arwa  Rahahleh, Khaled  Abdrabbo, 
    The Relative Importance of the Critical Success Factors of Enterprise Resource
Planning System (ERP) in Jordanian Pharmaceutical Companies,
    Journal of Engineering and Applied Sciences,
    Volume 14,Issue 17,
    2019,
    Pages 6465-6473,
    ISSN 1816-949x,
    jeasci.2019.6465.6473,
    (https://makhillpublications.co/view-article.php?doi=jeasci.2019.6465.6473)
    Abstract: This study aims through a theoretical framework to identify the critical factors that might help in the
successful implementation of Enterprise Resource Planning systems (ERP) by covering the most important
aspects of the success of implementing ERP systems. Many previous studies have identified many factors that
help in the success of ERP systems. This study summarizes these factors and identifies the most frequently
recurring factors by reviewing previous studies and composing a table showing the recurrence of these factors.
Then surveying managers, heads of department and employees of IT departments in Jordanian companies for
the production of human medicines for the relevancy and the importance of the extracted factors. About 15
Jordanian companies that produce medications were surveyed. This study shows that the following factors
namely (team competencies and skills, minimal customization, top management support user training and
education, project management, communication between sectors, teamwork and composition and skills, clear
goals and objectives, business process reengineering, organizational change management user involvement
and package selection) are the most important in the success of implementing enterprise resource planning
systems.
    Keywords: Enterprise resource planning system;critical success factors;Jordan;pharmaceutical
manufacturing;medicines;surveying