TY - JOUR T1 - A Generic Simulation Optimization Model of Emergency Department Resource Capacity AU - Ahmad, Norazura AU - Ramli, Razamin AU - Hew, Jafri Zulkepli AU - Teo, Aik Howe AU - Ghani, Noraida Abdul AU - Abduljabbar, Waleed Khalid JO - Journal of Engineering and Applied Sciences VL - 12 IS - 6 SP - 1558 EP - 1565 PY - 2017 DA - 2001/08/19 SN - 1816-949x DO - jeasci.2017.1558.1565 UR - https://makhillpublications.co/view-article.php?doi=jeasci.2017.1558.1565 KW - Emergency department KW -discrete event simulation KW -health care modeling KW -actual data KW -Malaysia AB - This study discusses the development of a discrete event simulation model for an Emergency Department (ED) in a government hospital. We present a generalized ED model that is developed by using discrete event simulation which can be adapted by other EDs in Malaysian government hospitals. Generalization in the model refers to the modeling of patients in terms of the primary process flow, patient prioritization and resource allocation. The developed model can be used to test different process scenarios, provide useful insights for possible areas of improvement, direct specific resource allocation for maximal impact and perform activity based on cost analysis. From a case study on ED the computational results show that the estimates of the distribution parameters are as accurately as the simulated results obtained which are consistent with actual data. ER -