Young-Kag  Kim, Hyoungseok  Oh, 
    A Study on Analysis of Factors Affecting User Satisfaction of
Large-Scale Public Sports Complex,
    Journal of Engineering and Applied Sciences,
    Volume 13,Issue 18,
    2018,
    Pages 7487-7491,
    ISSN 1816-949x,
    jeasci.2018.7487.7491,
    (https://makhillpublications.co/view-article.php?doi=jeasci.2018.7487.7491)
    Abstract: This study focused on extracting factors affecting satisfaction of users who use large-scale public
sports complex periodically and utilizing for planning and operation of the facility in the future. For theoretical
background, the definition of large-scale public sports complex, samples and satisfaction factors of facilities
were reviewed. Through the survey, the factors affecting user satisfaction had analyzed in order of level and
type of programs, sports instruments, convenience of visiting facility and the amount of price for program.
Also, the factors causing dissatisfaction responses had resulted in order of long travel time and distance, lack
of facilities and outdated instruments and environment. Because the dissatisfying rate is more than twice
satisfying one, preemptive actions should be considered for successful public sports complex.
    Keywords: Large-scale public sports complex;satisfaction analysis;sports programs;level of experts;traveling
distance;convenience of visits