Malek  Alharafsheh, Haitham  M. Alali, MI  Nofal, Zaid  Alabaddi, 
    Libraries e-Service Quality by Education Level: Evidence and Issues,
    Journal of Engineering and Applied Sciences,
    Volume 14,Issue 17,
    2019,
    Pages 6474-6477,
    ISSN 1816-949x,
    jeasci.2019.6474.6477,
    (https://makhillpublications.co/view-article.php?doi=jeasci.2019.6474.6477)
    Abstract: How students perceive the standard of e-Services in a higher educational setting having libraries
based on, the internet is the major topic of this study. Data collection was through a survey using a structured
questionnaire and the study population consists of higher education students in the United States. Two things
led to the use of random sampling in this study selection of a representative sample and a large number of
persons making up the study population. The 109 of the students in the sample population were involved in
this study. One-way ANOVA was used to test the research hypothesis. The dependent variable was e-Service
quality while education levels served as the independent variable. Delivery speed, functions and content of
the website and ease of use were used to measure e-Service quality. It was observed that there exists no
significance between education level and e-Service quality perceptions of the higher education institution
students in the US. This is a confirmation of the results obtained in previous studies on the education level of
the participants.
    Keywords: e-Services;higher education;education level;internet-based libraries;quality;speed