Journal of Engineering and Applied Sciences
ISSN: Online 1818-7803ISSN: Print 1816-949x
127
Views
0
Downloads
The Effect of Security and Privacy Perceptions on Customers’ Trust to Accept Internet Banking Services: An Extension of TAM
Mohammed A. Al-Sharafi, Ruzaini A. Arsha, Emad Abu-Shanab and Nabil Elayah
Page: 545-552 | Received 21 Sep 2022, Published online: 21 Sep 2022
Full Text Reference XML File PDF File
Abstract
This study attempts to answer the main research question: ‘Do security and privacy perceptions affect customers’ trust to accept and use internet banking technology to perform their banking transactions?’ This study examined the factors that affected Jordanian customers’ trust to accept internet banking services. Path analysis was used to analyze 198 responses where results suggested that the hypothesized model was an accurate reflection of the factors that affect trust to accept and use internet banking services. Results indicated that trust has a positive effect on behavioral intention to use internet banking services as its usefulness, security and privacy perceptions significantly influenced the perceived trust. Finally, perceived ease of use had failed to predict Jordanians’ intention to use internet banking.
How to cite this article:
Mohammed A. Al-Sharafi, Ruzaini A. Arsha, Emad Abu-Shanab and Nabil Elayah. The Effect of Security and Privacy Perceptions on Customers’ Trust to
Accept Internet Banking Services: An Extension of TAM.
DOI: https://doi.org/10.36478/jeasci.2016.545.552
URL: https://www.makhillpublications.co/view-article/1816-949x/jeasci.2016.545.552