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Research Journal of Medical Sciences

ISSN: Online 1993-6095
ISSN: Print 1815-9346
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A Study on Trust in Doctors Among the Patients Attending General Outpatient Department of Medical College, Kolkata

Nirmalya Manna, Sudipto Mondal, Anjali S. Jainendran and Sayantan Das Mazumdar
Page: 294-300 | Received 20 Aug 2024, Accepted 23 Nov 2024, Published online: 26 Nov 2024

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https://doi.org/10.36478/makrjms.2024.12.294.300

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Abstract

Patient’s trust has been defined as the patient's hopeful acceptance of a precarious circumstance where they believe the medical professional to look out for their greatest interests. Trust is crucial because it helps people manage risks and uncertainties and shapes potential behaviors in future. Objectives of this research were to find out the socio‐demographic characteristics of the patients attending general outpatient department of Medical College, Kolkata, to estimate the trust in doctors among the study participants, to examine the relationship between trust in doctors and the socio‐demographic characteristics and finally to explore the perspective of doctors regarding barriers to trust in doctors (if any) among study participants. A Facility‐based observational descriptive type of epidemiological study having study design of a cross‐sectional survey comprising both quantitative and qualitative methods. (Mixed‐methods design with Convergent parallel approach: QUAN+QUAL)was conducted in the proposed study area among 101 participants. Key informant Interviews were conducted among doctors posted at GOPDs. Trust in Physician scale was used to estimate trust in doctors. Mean Trust in physicians score was 41.04 (±10.59).79.21% of the study participants did not have complete trust in doctors. Significant statistical relationship was found between trust in doctors and, age, type of family, education and occupation. Information from the KIIs revealed 4 major themes: (1) Doctor‐related barriers, (2) Patient‐related barriers, (3) Common cultural barriers and (4) Physical barrier. AETCOM (Attitude, Ethics and Communication) training and local language proficiency for non‐native speakers is necessary to develop greater trust.

How to cite this article:

Nirmalya Manna, Sudipto Mondal, Anjali S. Jainendran and Sayantan Das Mazumdar. A Study on Trust in Doctors Among the Patients Attending General Outpatient Department of Medical College, Kolkata.
DOI: https://doi.org/10.36478/10.36478/makrjms.2024.12.294.300
URL: https://www.makhillpublications.co/view-article/1815-9346/10.36478/makrjms.2024.12.294.300